Frequently Asked Questions
Everything you need to know about our slow-simmered bone broths and soups.
What makes Kettle & Fire bone broth different from stock?
Our bone broth is slow-simmered for 20+ hours with organic vegetables and marrow bones from grass-fed and finished cattle or pasture-raised chickens. This long extraction process ensures a high concentration of collagen, amino acids, and minerals not found in standard store-bought stocks.
Does your broth need to be refrigerated?
Our products are shelf-stable and do not require refrigeration until they are opened. Thanks to our unique packaging process, you can store them in your pantry for up to two years. Once opened, please refrigerate and consume within 7 to 10 days.
How long does shipping take?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products gluten-free and dairy-free?
Yes, the majority of our bone broths and soups are gluten-free, dairy-free, and soy-free. We also offer many options that are Keto and Paleo certified. Please check the specific ingredient label on each product page for detailed nutritional information.
What is your return policy?
Due to the perishable nature of our food products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with your purchase, please contact our support team within 30 days and we will make it right with a replacement or refund.
Where are your ingredients sourced?
We take pride in sourcing only the highest quality ingredients. Our beef bones are 100% grass-fed and finished, our chicken bones are from pasture-raised birds, and all vegetables and herbs used are non-GMO and organic whenever possible.