Returns & Exchanges
At Kettle & Fire, we stand behind the quality of our bone broths and soups. If you are not 100% satisfied with your order, please reach out to our team within 30 days of purchase for a resolution.
Contact Support
Email our customer experience team with your order number and a brief explanation of why the product did not meet your expectations.
Provide Quality Details
For damaged or defective items, please include photos of the packaging and the 'Best By' date printed on the carton for our quality assurance team.
Review Period
Our team will review your request within 2-3 business days to determine if a replacement or a refund is the best course of action.
Receive Refund or Replacement
Once approved, we will either ship out a fresh batch of broth at no cost to you or issue a refund back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing